Troubleshooting Guide

Request details

• Are you using the correct resource reference links? Are you using the complete URL when referring to a specific resource? (For example, when referencing a patient in your POST payload, you can't just enter the patient ID123456789. You must use http://au-api.halaxy.com/main/Patient/123456789.)
• Are you using the correct ID prefix for the resource you are referencing? (applies to Organization, Practitioner, PractitionerRole)
• Are there symbols in your request? These can sometimes cause errors, so you may need to encode them.

Authorization check

• Has the authorization token expired?
• Does the practice group have an active Halaxy API subscription?
• Are the API key and credentials still valid?
• Check the API Key Manager in Halaxy - does your API key have appropriate access for the request objective? (You can check this in Settings > Integrations > External)