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- [email protected]
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Get the right support
We want to help you the best way we can. Please include the following details (where relevant) in your email:
Request details
- What is your request objective? (e.g. retrieving an invoice list, retrieving an appointment, updating patient details, creating a clinical note)
- What is the request type you used? (GET / POST / PUT / PATCH / DELETE)
- What is the full request URL? (Please include the base URL and endpoint.)
- Please send the headers you used in your request.
- Please send your request payload / body. (if it is not a GET request)
- Are you using the correct resource reference links? Are you using the complete URL when referring to a specific resource? (For example, when referencing a patient, you can't just enter the patient ID
123456789
. You must usePatient/123456789.
)
Response details
- What is HTTP status code you received in the response? (e.g. 200, 400, 401, 500)
- What was the response content / body / error message?
- What is the timestamp of the request?
Authorization check
- Has the authorization token expired?
- Does the practice group have an active Halaxy API subscription?
- Is the API key and credentials still valid?
- Does the API key have appropriate access for the request objective?
Reproducibility
- Does the issue occur consistently or intermittently?
- Has the same request worked before?
Updated 22 days ago