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We want to help you the best way we can. Please include the following details (where relevant) in your email:

Request details

  • What is your request objective? (e.g. retrieving an invoice list, retrieving an appointment, updating patient details, creating a clinical note)
  • What is the request type you used? (GET / POST / PUT / PATCH / DELETE)
  • What is the full request URL? (Please include the base URL and endpoint.)
  • Please send the headers you used in your request.
  • Please send your request payload / body. (if it is not a GET request)
  • Are you using the correct resource reference links? Are you using the complete URL when referring to a specific resource? (For example, when referencing a patient, you can't just enter the patient ID123456789. You must use Patient/123456789.)

Response details

  • What is HTTP status code you received in the response? (e.g. 200, 400, 401, 500)
  • What was the response content / body / error message?
  • What is the timestamp of the request?

Authorization check

  • Has the authorization token expired?
  • Does the practice group have an active Halaxy API subscription?
  • Is the API key and credentials still valid?
  • Does the API key have appropriate access for the request objective?

Reproducibility

  • Does the issue occur consistently or intermittently?
  • Has the same request worked before?