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• [email protected] (for EU / UK)

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Tip

Check our Troubleshooting Guide first and see if you can find what's causing your issue.

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Important

For security purposes, DO NOT include your client credentials in your emails to anyone.

Get the right support

We want to help you as quickly as possible. To save time, please include the following details (where relevant) in your email:

Request details

• What is your request objective? (e.g. retrieving an invoice list, retrieving an appointment, updating patient details, creating a clinical note)
• What is the request type you used? (GET / POST / PUT / PATCH / DELETE)
• What is the full request URL? (Please include the base URL and endpoint.)
• Send the headers you used in your request. (For security reasons,DO NOT include your client credentials.)
• Send your request payload / body. (if it is not a GET request)

Response details

• What is HTTP status code you received in the response? (e.g. 200, 400, 401, 500)
• What was the response content / body / error message?
• What is the timestamp of the request?

Reproducibility

• Does the issue occur consistently or intermittently?
• Has the same request worked before?