Help

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Important

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Get the right support

We want to help you the best way we can. Please include the following details (where relevant) in your email:

Request details

• What is your request objective? (e.g. retrieving an invoice list, retrieving an appointment, updating patient details, creating a clinical note)
• What is the request type you used? (GET / POST / PUT / PATCH / DELETE)
• What is the full request URL? (Please include the base URL and endpoint.)
• Please send the headers you used in your request. (For security reasons,DO NOT include your client credentials.)
• Please send your request payload / body. (if it is not a GET request)
• Are you using the correct resource reference links? Are you using the complete URL when referring to a specific resource? (For example, when referencing a patient in your POST payload, you can't just enter the patient ID123456789. You must use http://au-api.halaxy.com/main/Patient/123456789.)

Response details

• What is HTTP status code you received in the response? (e.g. 200, 400, 401, 500)
• What was the response content / body / error message?
• What is the timestamp of the request?

Authorization check

• Has the authorization token expired?
• Does the practice group have an active Halaxy API subscription?
• Is the API key and credentials still valid?
• Does the API key have appropriate access for the request objective?

Reproducibility

• Does the issue occur consistently or intermittently?
• Has the same request worked before?